Bangalore
Job Openings
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Manager, Development Services
As the Manager of Development Services you will be responsible for building and leading the Zendesk Professional Services development center located in Bangalore, India. Your responsibilities will be to hire, onboard, retain, and manage the next generation of Zendesk Developers within our Professional Services organization. As you manage a group of talented Developers by bringing them together as a team to deliver high quality deliverables for some of our most important customers.To be successful in this role, you’ll need to be an established Professional Services development manager who enjoys developing software, establishing processes, and working on a daily basis with your development manager counterparts based in the US. You must also be passionate about building and leading a talented development team with a continual focus on quality and productivity.What you get to do every day:
- Recruit, onboard, and retain talented software developers
- Provide the team with career mentorship and regular guidance
- Collaborate with your Development Manager counterparts across the globe
- Create the processes that are right for your team, and make sure they’re followed
- Work cross-functionally with other teams to establish and document your SDLC processes and procedures in all phases of your team’s development lifecycle
- Keep the team up to date on important development and business decisions
- Influence good design and architectural decisions
- Review code submissions of junior staff, mentoring and guiding them throughout the process
- Proactively seek out and minimize pain points within the infrastructure and code base of the applications your team builds and supports
- Work in a dynamic agile team where best practices for delivering excellence and high availability software is everything
Responsibilities:
- Plan and direct all aspects of the Bangalore development center, including but not limited to hiring, staffing, and all initiatives in alignment with the Zendesk’s Global Technical Services (“GTS”) organization
- Lead a development team to achieve period-over period-improvement in billable utilization, efficiency, and quality targets
- Ownership and accountability of your teams development projects and efforts including scheduling, estimating, development, design, quality, and testing
- Contribute and be measured on Zendesk Global Services revenue and team utilization targets
What you bring to the role:
- Enthusiasm for writing elegant and clean code
- 3+ years of Direct Management experience required.
- 5+ years of Professional Services development experience
- Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Javascript, Ruby, and Python)
- Demonstrated experience with best practices within full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations management
- Experience with RESTful and JSON API design and implementation approaches
- Experience working with a US-based SaaS organization
- Understanding of AWS products and services is a plus
- Bachelor’s Degree in Engineering discipline and/or MBA preferred
- Willing and able to travel domestically/internationally (20%)
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
Professional Services