Bangalore
Job Openings
-
Engagement Manager
Our Engagement Managers are the calm, consistent customer force that gather customer business requirements and design a solution that meets their needs. They flawlessly follow our Customer Success methodology, inspiring extreme confidence along the way. This highly versatile position is responsible for the creation of the project plan, configuration of a customer’s Zendesk environment as well as transferring knowledge of the customer’s vision, goals, and completed project information both internally and amongst the customer’s project team. The Project Manager will also complete project milestones, document and prescribe the customer’s Success plan, and assist in managing the go-live phase of the customer.Responsibilities
- Become proficient in customer support workflows and Zendesk’s business applications and services offerings. Apply this knowledge to Zendesk customer business needs to design high value services engagements.
- Support our Sales team with a focus on large enterprise customers. Lead the development of services proposals, statements of work, and contract negotiations.
- Manage partner resources from assignment to completion to ensure the customer has a positive Zendesk experience.
- Work with external partner resources to ensure delivery methodologies are consistent with the Zendesk principles.
- Manage executive level client relationships and provide team oversight during the delivery of services engagements.
- Support account management team with minor customization requests from strategic accounts.
- Manage internal customer migrations using internal tools.
- Contribute to practice development initiatives through the development of service offerings, best practices, methodologies, and other intellectual capital.
- Team effectively with other parts of the organization, including Support and Product Management to address and resolve customer issues.
- Collaborate with Zendesk partners during the sales process and in delivering joint customer engagements.
Requirements
- Excellent client management instincts and abilities and Executive-level presence
- Strong written and verbal communications skills and experience in facilitation
- Some experience with RESTful and JSON API implementation
- Knowledge of HTML, XML, JavaScript and CSS
- 4-6 years experience delivering support and/or consulting services, preferably involvement in selling services
- Project management experience (SOWs, contract management, risk management, staffing)
- Experience selling and/or delivering support services, or experience with products and/or processes related to customer support groups
- Ability and willingness to travel up to 15%
- Bachelor's Degree
#LI-AL1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Partner Development Manager
The Partner Development Manager (PDM) role is key to Zendesk’s partner management strategy. The PDM is a business development and Partner Management role that aligns to a portfolio of partners accountable for driving impact for Partners and Zendesk. The ideal candidate is a strategic thinker, ability to build new business models, has a strong Partner background and the ability to work fluidly with our direct sales teams. Working knowledge of sales and marketing processes and customer service technology is essential.Responsibilities
- Partner with Zendesk partner stakeholders to deliver business plans that deliver holistic sales, GTM & technical components
- Be the trusted advisor to the Partner at multiple levels within the organization as they develop and execute the business plan
- Secure and coordinate resources and programs to enable partner and to ensure partner growth
- Evangelize partner capabilities with the Zendesk sales teams, clearly articulating the partner’s value propositions to foster proactive engagement
- Review pipeline and drive opportunity velocity with our sales teams and partners
- Drive business performance measured by new bookings, expansion bookings and customer acquisition
- Ensure strong business relationship and understanding of partner’s needs identifying clear conditions, accountability, progress measurement and time lines to drive partner satisfaction
Requirements
- We are looking for a highly motivated individual with a minimum of 10+ years’ experience with Partners
- The candidate should possess exceptional verbal and written communication skills, strong execution skills, creativity and the ability to work effectively under deadlines and in complex business environments
- In addition, strategic thinking ability to define and drive an end-to-end business plan will be key
- The candidate should have a proven track record in building business relationships that result in revenue impact
- The candidate must also be a highly motivated self-starter that will demonstrate initiative and ability to work as part of a global, virtual team environment that demands excellence
- Lastly, this role will be interfacing with the senior most levels within Zendesk and our top partners and will be expected to drive very effective executive communication and management skills
Ideal profile
- 10+ years of experience in partner channel development, sales, business development, alliance management in the technology industry
- Cross-geography experience with critical solution partners, if relevant to role’s geographical scope
- Proven background in managing cross-functional teams (marketing, technical and sales)
- Knowledge of Reseller Partner business models
- The ability to influence and impact executives in partner organizations
- Strong executive presence including communication and presentation skills with a high degree of comfort to large and small audiences
- Understanding of customer value proposition for Zendesk solutions and best practices for partners to monetize services and solutions
- Inclusive and collaborative - driving teamwork and cross-team alignment
- Bachelor degree required (Sales, Marketing, Business Operations); MBA desired
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Sales Development Representative
We are seeking an energetic, motivated, and articulate team player to join our Sales team as a Sales Development Rep. The ideal candidate will be responsible for following up, cold calling, prospecting, and qualifying leads. This is a full-time position based in our Bangalore office.Responsibilities
- Create a fantastic first impression to prospects and customers while building a pipeline for Account Executives
- Respond to inbound requests via the telephone and email
- Organize and categorize sales lead information into Salesforce.com
- Focus on building a great team environment for a fun and energetic atmosphere
- Achieve monthly quota of qualified opportunities
Requirements
- Bachelor's degree from an accredited University
- 1-2 years of Sales experience (Software/Saas a plus)
- Demonstrated success in meeting monthly targets
Desired
- Passion for developing a career in a technology sales
- Excellent written and verbal communication skills with both internal and external clients
- Outstanding time management skills
- Goal oriented
- High energy team player
- Experience using salesforce.com
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
Professional Services
Sales & Sales Leadership