Job Openings

• Sales & Sales Leadership
  Enterprise Account Executive
  We are seeking a high-performing Account Executive who is responsible for creating, managing and closing opportunities within a territory. This person must demonstrate all the behaviors associated with a high-performance sales culture, specifically prospecting for new business, up-sell and cross-sell within our extensive install base and delivering results against a quota. This position will be based in our Bangalore office.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals on a quarterly basis.
  • Continually build a pipeline of new business, up-sell, and cross-sell opportunities.
  • Become an expert on Zendesk's products and conduct discovery calls, presentations, and demos with prospects and customers.
  • Develop and manage relationships with prospects and accounts in your territory.
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles.
  • Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.
  Requirements
  • 3-5 years software sales experience; SaaS experience preferred.
  • Experience selling to Director/C-level leaders
  • Outbound prospecting experience a plus
  • Consistent track record of success vs quota
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  • BA/BS required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Partner Development Manager
  The Partner Development Manager (PDM) role is key to Zendesk’s partner management strategy. The PDM is a business development and Partner Management role that aligns to a portfolio of partners accountable for driving impact for Partners and Zendesk. The ideal candidate is a strategic thinker, ability to build new business models, has a strong Partner background and the ability to work fluidly with our direct sales teams. Working knowledge of sales and marketing processes and customer service technology is essential.
  
  
  Responsibilities
  • Partner with Zendesk partner stakeholders to deliver business plans that deliver holistic sales, GTM & technical components
  • Be the trusted advisor to the Partner at multiple levels within the organization as they develop and execute the business plan
  • Secure and coordinate resources and programs to enable partner and to ensure partner growth
  • Evangelize partner capabilities with the Zendesk sales teams, clearly articulating the partner’s value propositions to foster proactive engagement
  • Review pipeline and drive opportunity velocity with our sales teams and partners
  • Drive business performance measured by new bookings, expansion bookings and customer acquisition
  • Ensure strong business relationship and understanding of partner’s needs identifying clear conditions, accountability, progress measurement and time lines to drive partner satisfaction
  Requirements
  • We are looking for a highly motivated individual with a minimum of 5+ years’ experience with Partners
  • The candidate should possess exceptional verbal and written communication skills, strong execution skills, creativity and the ability to work effectively under deadlines and in complex business environments
  • In addition, strategic thinking ability to define and drive an end-to-end business plan will be key
  • The candidate should have a proven track record in building business relationships that result in revenue impact
  • The candidate must also be a highly motivated self-starter that will demonstrate initiative and ability to work as part of a global, virtual team environment that demands excellence
  • Lastly, this role will be interfacing with the senior most levels within Zendesk and our top partners and will be expected to drive very effective executive communication and management skills
  Ideal profile
  • 5+ years of experience in partner channel development, sales, business development, alliance management in the technology industry
  • Cross-geography experience with critical solution partners, if relevant to role’s geographical scope
  • Proven background in managing cross-functional teams (marketing, technical and sales)
  • Knowledge of Reseller Partner business models
  • The ability to influence and impact executives in partner organizations
  • Strong executive presence including communication and presentation skills with a high degree of comfort to large and small audiences
  • Understanding of customer value proposition for Zendesk solutions and best practices for partners to monetize services and solutions
  • Inclusive and collaborative - driving teamwork and cross-team alignment
  • Bachelor degree required (Sales, Marketing, Business Operations); MBA desired
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Solution Consultant
  Zendesk is looking for a Solution Consultant to join our India (Bangalore) operation. The Solution Consultant is a key member of the sales team. Working alongside our Account Executives, your role is clear: to gain a positive consensus on the technical product selection process. Positions at this level are responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. As such, you'll be doing everything you would expect to see in a pre-sales environment: discovery, value based demos, Proof of Concepts, ROI analysis, and more. You'll work with a wide variety of customers: large and small, as well as across multiple verticals. You'll be equally at home delivering remote demos or in front of a boardroom of executives.
  
  
  You will own the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  From a team player perspective, you will, under the guidance and mentorship from your Manager, contribute to the development of the team (mentoring new hires, identify and train the team on relevant topics pertaining to the role, contribute to a project that improves productivity of the team). You will proactively develop SME role for the product defined, and come with wide understanding of competitive solutions.
  
  
  You will be a pre-sales professional who is highly technical and engaging in customer facing situations as well as amongst colleagues.
  
  
  
  
  Requirements
  • End to end presales / solutions consulting discovery on high net worth deals
  • Fluency in English and at least one other language
  • Integration Architect exposure with an in depth knowledge of corporate and enterprise platforms
  • Experience mapping RFI/RFP requirements to software solutions
  • Experience scoping, managing and executing customer pilots and Proof of Concepts
  • Ability to collaborate across the business where required
  • High level of skill around integrating SaaS applications
  • Cloud service experience
  • Willing to travel
  • Previous consulting experience implementing enterprise class software solutions
  • In-depth knowledge of either Customer Service Software, ITSM, data warehousing & business intelligence
  • Passion in SaaS/Customer experience and strong people skills
  #LI-AL1 
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position