Enrich your customer experience with social messaging

Convenience and simplicity are more important than ever for customers stuck at home, who use their mobile phones to do almost everything. As customer preferences have shifted, messaging has quickly emerged as the people’s choice for their go-to communication channel. Watch our on-demand webinar to learn more.

Customers prefer messaging because it's convenient, fast and personalised.

Tune in to our on-demand webinar as we show you the ins and outs of messaging. Find out how you could easily get started and integrate it into your existing technology stack and support strategy.


  • Why messaging is the people’s channel of choice
  • Industry scenarios on how businesses adopt Zendesk messaging with other social messaging channels like Facebook Messenger, WhatsApp and Instagram
  • How to get started with messaging today
  • Q&A with Zendesk experts

Meet our experts

Sophie Devlin
Rex Piloton



What’s Zendesk messaging

Join these leading brands and start your messaging strategy today

Customer service in a digital-first world

The world had already been gravitating towards digital experiences but 2020 has really accelerated that further and faster. In the Asia Pacific region, with better internet connectivity and wider availability of smart phones, social media consumption has also grown dramatically.

It is no surprise that messaging’s popularity has grown faster than any other channel and it’s rapidly transforming how customers interact with brands.

“64% of consumers have tried a new way to get in touch with customer service in 2020, with messaging and bots leading the way. Support requests over social messaging apps like WhatsApp and Facebook Messenger spiked significantly during the pandemic.”

Source: Zendesk Benchmark 2021

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