Welcome to Zendesk!
Choosing the right software is important. To help you with that, how would you best describe your organization?
“Zendesk’s greatest strengths versus other solutions I’ve used is its simplicity and ease of customization, which lets companies create the perfect workflow for their unique situations.”
Justin Michaud
Senior Customer Support Manager
-40%
decreased average handle time
+14%
increased customer satisfaction
-28%
decreased customer wait time
“The fact that we’ve been able to increase our return customers by 10 percent year over year is a great example of how positive customer experience is key to brand loyalty.”
Laura Walden
eCommerce Operations Manager
+10%
increase in return customers (YoY)
+100%
improvement in first reply time
+89%
increase in average SLA score
"We saved hiring 50 to 100 employees by optimizing and integrating Zendesk with our other systems. I think our organization would be at least double the size if we hadn't integrated deeper with Zendesk.”
Brian White
Director of Customer Experience
+200%
agent efficiency
500%
business growth in 2020
~50
new hires saved
