Chat with customers wherever they are
Add messaging and live chat to your website or mobile app, and leverage customer presence on social channels
- No credit card required
- Full access to our cloud software
- Cancel at any time
Create rich conversational experiences
Offer quick & personalized interactions
Provide 24/7 support with built-in automation for faster service as you scale and rich content for your conversations.
Increase team productivity & efficiency
Messaging comes with a unified agent workspace that gives agents what they need to respond to customers, anywhere.
Provide support wherever customers are
Connect across web, mobile and social so the conversation is ongoing and the customer never has to repeat themselves.
Customer stories
Never miss a customer message again
“We have the Zendesk integration for both Facebook and Twitter. So if any of our members send us DMs on either of those platforms, those are converted into tickets and then our agents are able to reply to those straight from the ticket queue.”
Ruben Naour
Member Engagement Specialist Team Lead, Photobucket
7000+
monthly tickets resolved
96%
CSAT
score
>17
hour drop in
resolution times
See sales skyrocket to new heights
“In 2020 we had a 300% increase in care-based sales, resulting in one million euros in sales directly from the customer care team.”
Brian Durney
Chief Technology Officer, Chupi
+300%
increase in
sales
98%
CSAT
score
> 20
hour drop in
resolution times
Provide 24/7 support with AI and self-service tools
“Messaging made a huge difference by providing asynchronous communication that’s always available. Now it’s possible to meet the customer wherever they are across our website and channels.”
Aja Varney
Director of Global Customer Engagement, Spartan Race
+46%
increase in use of self-service tools
90%
CSAT
score
78%
one-touch resolution rate
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