Open source ticket system
Open Source Ticket System vs. Open API Ticket System
Instead of offering an open source ticket system, Zendesks engineers focus on our open API ticket system. An open source ticket system often is not professionally maintained and may lack the professional support you will need. With Zendesk, you can count on open communication with any 3rd party developer who wants to use our APIs to create new integrations for the Zendesk help desk software platform.
Zendesk's ticketing system provides customers with ticket management tools, and highly configurable forums, knowledge base, and FAQs.