“Last year we deflected almost 8,000 tickets due to self-service enabled by Zendesk. That amounts to about $1.3M saved due to the reduction in tickets.”
Senior Manager of Services Support at Unity
Monthly increase in self-service resolutions
tickets answered in under 8 hours
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Zendesk Suite is your complete customer service solution for delivering smarter service at scale.
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60% of customers see an increase in satisfaction
when they’re empowered to find what they need with Zendesk self-service tools
51% of customers see increased agent productivity
after implementing Zendesk’s powerful tools that promote inter-team communication
Customers see an 85% boost in their support operations visibility with Zendesk’s unified view of the customer journey and powerful analytics
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*Survey data was sourced directly from over 400 verified customers of Zendesk Suite by TechValidate
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