“CX has been a top priority for Freshly from day one. As soon as we shipped our first meal, we knew the questions, comments, and concerns from our customers would immediately follow. How we dealt with those touchpoints would define our reputation as a customer-first brand.”
Lydia Freeman
Head of Student Success, Microverse
91%
One-touch tickets
S19
YCombinator
“Impossible Foods is full of people who came from tech, and when they arrived, [they] were asking, 'Where is the data?' So Zendesk became such a treasure. We collect tens of thousands of pieces of feedback every year for our product team, which is massively helpful to them and also gives our consumers a voice at the table.”
Gabrielle McCobin
Sr. Manager of Customer Advocacy, Impossible Foods
50%
Tickets deflected
$1.4B
Total funds raised
“Before Zendesk, we were wasting time hunting down information and building one-off tools to serve customers and partners. Now, we have a solid foundation for our global growth.”
Gib Lopez
Co-Founder & COO, PayJoy
1 Minute
WhatsApp SLA
$20M
Acquired by Nestle
