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Say hello to the last phone call software you’ll ever need

Zendesk makes it easy to handle calls, voicemails, and texts across multiple channels.

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Improve call center time with a multi-channel solution from Zendesk

"We wanted to centralize data so that we can help drive improvements in the business. Our contact centers were not designed around multichannel response, so we didn’t really have a way to answer questions coming in through different channels.”

—Orlando Gadea Ros, Global VP Customer Experience Transformation at Stanley Black and Decker

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3 weeks

Implementation Time

+300%

Increase in agent efficiency

Reach agents faster

Connect callers to the right agent sooner with interactive voice response (IVR) routing

Improve voice support

Measure and improve your phone support operations with real-time analytics

Unify conversations 

Handle calls, voicemails, and texts in the same space where you manage other communications 

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Make the right call with Zendesk