The best customer experiences

Zendesk provides the complete customer service solution that’s easy to use and scales with your business

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Join over 160,000 businesses who trust Zendesk

Make it easy for your customers

Offer support in ways that are convenient for your customers, so it's simple for them to get the answers they need.

Meet your customers where they are

Provide support anywhere, so customers can always reach you. The conversation stays connected, no matter how they choose to interact (over messaging, live chat, social, email, or voice).

Empower customers to help themselves

Build an integrated help center and community forum. Customers can resolve issues at their own pace — while reducing resolution times for agents.

Provide a personal touch at scale

Personalize the experience for each customer, even as you scale. Use automation and AI-powered bots to get the context to ensure customers never have to repeat themselves.

Set your teams up for success

Help your agents, admins and internal teams do their best work. Zendesk offers robust out-of-the-box tools that are quick to set up and easy to use.

Manage and respond from one unified place

Make it easier to track, prioritize, and respond to customers with one unified agent workspace. And with complete customer context— including 1,000+ pre-built integrations—agents can provide better, more personalized support.

Boost agent efficiency

Save agents time with collaboration tools that efficiently connect with internal and external partners. Help them respond faster with prepared answers and the right details for each issue.

Work smarter with routing and intelligence

Leverage built-in routing and intelligence to collect critical details and reduce data entry. Plus, escalate issues to the agent best suited to help.

Deliver self-service content at scale

Empower your content managers with integrated knowledge management. Share the workload by getting agents to contribute expertise directly from their workspace.

Everything you need for best in class service

Plans start at

$19

per agent per month billed annually

No credit card required. Cancel at any time.

See full plans & pricing

Start with the fundamentals:

Integrated ticketing across email, Tweets and Facebook wall posts

Initiate workflows triggered by ticket changes or time-based conditions.

Customer details and interaction history

Reporting and performance dashboards

Tap into 1,000+ prebuilt apps and integrations available from the Zendesk Marketplace

...and much more

See how businesses like yours found solutions with Zendesk

79%

of tickets resolved in one touch

Tesco selected Zendesk Support to serve the company's 460,000 employees. Tesco uses Zendesk Support to resolve more than 40,000 internal tickets each week. Tesco also chose Zendesk Guide for its internal knowledge management and self-service solution.

200%

Increase in CSAT survey response

By automating follow-ups and check-ins for open tickets, Mailchimp saved a whopping 48,000 agent replies in a single year. The team also relies on triggers and more than 1,000 macros to help keep customer response times short. The team’s full resolution time for email is, on average, 24 hours and just over 26 minutes for live chats.

90%+

CSAT score

Instacart was choosy when shopping for an innovative partner that would allow it to customize support for two distinct customer bases. Zendesk worked so well, it started using the platform to support a third: internal employees. Instacart manages 175K+ tickets per month, achieving a 90% support satisfaction score.

See how it comes together

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