The Dynamic Content for Shortcuts app lets you create a single shortcut in your default language and then translate it into all the languages you support. When you select a default shortcut, the app automatically detects the language the customer is using and displays the shortcut in the appropriate language.
With this app, agents won’t have to select from a long list of multi-language shortcuts again. Managing shortcuts will also be easier, with just one shortcut for a specific piece of content.
Note: This app is only available if you have a Zendesk Support Professional Plan and above.