Maestro QA Quality Assurance Lite App

Quality Assurance (QA), Quality Management (QM), agent coaching and KPI reports


The official Maestro QA Lite App for Zendesk.

Maestro QA makes QA /QM software for modern support and quality assurance (QA) / quality management (QM) teams.

The Maestro QA Lite App helps you grade tickets seamlessly from Zendesk. It’s the “Lite” version of our full platform with various QA/QM features, which takes quality assurance (QA) /quality management (QM) to the next level with QA/QM grading automations, a full reporting suite, agent coaching and more.

The Maestro QA Lite App enables you to:

  • Build customized agent QA/QM scorecards based on your unique brand and business needs

  • Grade agent tickets quickly and easily with a side-by-side QA scorecard view

  • Maintain consistent service quality across remote, scaling, and outsourced/BPO teams

  • Turn your agent QA score into a trusted KPI to measure agent performance and career progression

  • Identify training gaps and areas for agent coaching opportunities

  • Drive agent coaching, learning, development, and retention

  • Improve CSAT, NPS, AHT, and other key metrics through QA/QM insights and agent coaching sessions

Support and quality teams choose Maestro QA to understand agent performance, find coaching opportunities and enable exceptional customer experiences.

Agent support teams and quality assurance (QA) / quality management (QM) leaders love Maestro QA.

...By making my QA / QM process more efficient, I was identifying more valuable areas for opportunity & able to lead larger, more targeted projects. During the first 6-8 months of using Maestro QA our average QA / QM score increased from around 70% to 90%. Over the second half of the year, CSAT increased about 11%. We would not have seen those agent QA / QM score increases if I was still spending a day a week pulling reports and managing my team's daily tasks.

Sarah, CX Quality Manager

Want to know more about how quality teams use our quality assurance (QA) / quality management (QM) tool to empower their agents to provide higher quality services by getting the quality of their work graded and improved via agent coaching? View our customer case studies.

Have questions for our team?

We’re here to help! You can email us directly at or visit to chat with us and learn more on how we can help meet your quality assurance (QA) / quality management (QM) needs by evaluating quality of the agent support service, filling those gaps through agent coaching sessions guided by in-depth root cause analysis performance insights.

Other info: Request a demo of the full Maestro QA experience

App details

Works with
Price (USD)
Free to install
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