Text is a very simple app, so it's really simple to get going.

Setting up in Zendesk Support

Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.
Select Apps > Marketplace, then find the Text app and click the tile.
On the Text app page, click Install app in the upper-right corner.
Enter a title to display in the "Apps" tray on a ticket.
Enter any text you want. You can use placeholders (see below) and URLs, which will auto-link.

About data placeholders

If you've been using Zendesk Support for some time, you might be familiar with placeholders.

These are small snippets of text which expand or transform themselves into full strings. For example, to display the current user's ID in your text, add {{current_user.id}} in the Text app, and it will display as the current user's ID (2313, for example).

Also, you could put this into a URL as a parameter:

// This is the text I would put in the settings:

https://www.example.com?user={{current_user.id}}

// and this is how Text app would render it:

https://www.example.com?user=2313

Although it's not obvious in this example, Text app will auto-link URLs for you.

Data placeholders you can use

Each of the data placeholders below renders a string:

ticket.id current ticket ID
ticket.subject current ticket subject
ticket.status current ticket status
ticket.description current ticket description
ticket.priority current ticket priority
ticket.type current ticket type
ticket.tags current ticket tags, comma separated
ticket.requester.id current ticket requester's ID
ticket.requester.name current ticket requester's name
ticket.requester.email current ticket requester's email
ticket.assignee.id current ticket assignee's ID
ticket.assignee.name current ticket assignee's name
ticket.assignee.email current ticket assignee's email
current_user.id current signed-in user's ID
current_user.name current signed-in user's name
current_user.email current signed-in user's email

More data placeholders will be added in the future.

Text

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