Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more here
Diabolocom helps to streamline millions of customer journeys for companies of all sizes, in more than 60 countries.
Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services.
Diabolocom accompanies both Customer Service and Sales teams, providing a strategic tool for them to manage interactions with their customers and prospects across all channels (voice, email, SMS,...), and to increase their own KPIs (NPS, leads conversion, revenue…).
Personalize real-time contact cards and object display:
Instant screen pop-up of the Zendesk object relevant with your business process for a streamlined agent experience.
Leverage your Zendesk data to offer self-service and skills-based routing, and lower customer waiting time:
Manage outbound campaigns (predictive, progressive, preview) with advanced targeting rules and improve customer reachability.
Fully integrated call log & advanced reporting:
Automatically log and record all your calls within Zendesk, trigger post-call workflows (email, SMS, callback), track performance with real-time supervision, customizable wallboards & statistics reports.