Import CSVs to Macros and replace values (mail-merge)
Macro CSV Importer helps you send better replies that contains a lot of data to your customers. Works really well for campaign driven companies.
Create some template macro's, these are your starting point for the import. Then export a CSV, where each variable (shortcode) is automatically set as a column title. Fill your CSV, and upload. BAM, there are your macros.
A Zendesk Admin needs to add a lot of macros, that all look a like, just different body content. The Admin creates a template macro with a variable in the body of the macro, and then exports the CSV. The CSV is filled with all the different responses and uploaded in the app. The admin is now happy ;-)
A bed-and-breakfast platform wants to remind customers in 6 months, with a specific offer for them. The platform servers 12 cities, in 4 regions, and 24 apartments in total. Each of these has their own availability and link to the website to book. The Zendesk Admin needs a campaign of 26 weeks, where each week has a unique offer per city. The admin creates a template macro, with these variables, exports the CSV, fills in the specifics and uploads the CSV.
Ideal for organizations who use macros and want to add a lot of macros at once
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