Available only to agents with “Talk - Partner Edition” seats (see http://zendesk.com/talk/pricing)
Cloud Contact Center integrated with Zendesk
- Easily integrate your phone system directly from the Zendesk control panel. With masvoz integrated into Zendesk, you can make and receive your calls from Zendesk, automate the creation of tickets and the registration of call information.
- Save time, increase the productivity of agents and reduce human error thanks to process automation. By keeping in mind the customer information at all times, allows personalized attention according to their needs.
- Access to all call information including agent information, phone number, date / time, recording, custom labels; allowing the report creation in Zendesk.
- Customize the call flow in your masvoz’s agent module, thanks to the functionalities of our Cloud Call Center (call routing, voice recognition, selection menu, etc.) and integrate them in your daily operations.
Please note that a valid masvoz service subscription is required to use the service.
We are the #1 partner in cloud communications for companies
We have more than 17 years adapting our Cloud Contact Center solution to the needs of each customer, putting at your disposal all advantages of Cloud Technology: payment only for use, flexibility, availability, security and quality.
- We are leaders in cloud telephony for companies.
- We are the only ones to adapt our communications services to your company.
- We have been growing for more than 17 years.
- We have more 1,500 customers from all sectors.
- We manage more than 500,000 calls a day.
- We put at your disposal all the advantages of Smart Technology: flexibility, availability, security, quality and payment only for use.
- Obtaining statistics and call detail.
- Know at all times the status of your Call Center and your agents, thanks to real-time supervision.
We boost your communications, we help you reach your customers.