Auto Merge

Automatically merge duplicate tickets from the same requester

(4)

Save time and build a better customer experience. Automatically merge duplicate tickets from the same requester based on matching fields.

Features

  • Merge new tickets in real time with a trigger
  • Merge your backlog with scheduled jobs
  • Create rules for different scenarios
  • Configure matching criteria to identify duplicates
  • Match unique identifiers in the subject with regular expressions
  • Specify a window of time for auto merging
  • Restrict to only tickets that meet certain conditions
  • Merge into either the newer ticket or older ticket
  • Customize merge comments

Learn more about how it works.

Try it for free

Sign up today for a 14-day free trial. Use coupon code TRIALWOCC to try without a credit card. Cancel anytime by simply uninstalling the app.


Last updated on September 15, 2022.

App details

Works with
support
Ticketing System
Author
Playlist
Version
2.2
Price (USD)
Free 14-day trial, then $200.00 per month

Apps install directly into your account

What people are saying

5.0

(4)

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