Save time and build a better customer experience. Automatically merge duplicate tickets from the same requester based on matching fields.
- Merge new tickets in real time with a trigger
- Merge your backlog with scheduled jobs
- Create rules for different scenarios
- Configure matching criteria to identify duplicates
- Match unique identifiers in the subject with regular expressions
- Specify a window of time for auto merging
- Restrict to only tickets that meet certain conditions
- Merge into either the newer ticket or older ticket
- Customize merge comments
Learn more about how it works.
Try it for free
Sign up today for a 14-day free trial. Use coupon code TRIALWOCC to try without a credit card. Cancel anytime by simply uninstalling the app.
Last updated on September 15, 2022.