Pathlight Performance Intelligence

Empowering CX teams to understand and manage their own performance.

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Pathlight combines performance metrics, goals, quality assurance, coaching, and communication into a single platform to empower employees, managers, and executives with real-time visibility, rapid agility, and actionable insights to fuel performance.

  • Employees have clarity on the path to success from day one

  • Managers can proactively spot inefficiencies and deliver in-the-moment coaching

  • Leaders can view performance quickly and reliably across the organization

The realtime performance intelligence platform that CX teams LOVE to use!

Companies like Twilio, Earnin, Sunbasket, Reformation, Pair Eyewear, Gloss Genius, Greenhouse, and MeUndies use Pathlight to empower their front line agents to manage themselves and their managers to do more in less time. Pathlight is their command center for understanding how they are doing and staying on the path to success.

Earnin saw a 6% increase in CSAT and a 4x increase in coaching within two weeks of implementation

“After rolling out Pathlight to over 1,000 advocates who provide 24/7 support worldwide, we've seen our CSAT scores improve in just two months. It is an absolute must-have for customer experience teams worldwide.”

–– Amber Aslanian, Head of Customer Experience at Earnin

Centralized Performance Insights

Eliminate switching between tools, dashboards, and spreadsheets. Enable your employees with a single-screen view of all key performance metrics.

Intelligent Goals

Drive continuous improvement. Boost employee effectiveness with realtime correlation between performance and goals.

Data-driven Coaching

Manage, coach, and lead like a pro. Provide instant course correction and coaching to proactively mitigate inefficiencies.

Automated One-on-ones

Have meaningful conversations. Leverage automated 1:1 templates for thorough, insightful, and actionable conversations.

Integrated QA

Improve customer outcomes. View and rate customer conversations across all channels from a single interface.

“Pathlight checks all the boxes; we can house our performance metrics, 1:1's, coaching, recognition, and team announcements all in one place. No more multiple tabs and manual calculations— we now have a singular location for all of our most important workflows.”

–– Caylen McDonald, Customer Experience Lead at MeUndies

Pathlight ROI

Want to learn more?

View our customer case studies, take a tour, or request a demo.

Have questions for our team?

We'd love to help you. You can either chat with us at pathlight.com or email us at sales@pathlight.com.

App details

Works with
support
Ticketing System
Author
Pathlight
Price (USD)
Free to install
See pricing details

What people are saying

5.0

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