Auto-fill ticket fields with contextual customer or product data from any JSON API or SQL database
Uses powerful Zendesk triggers to keep your data synced
Reverse ETL for Zendesk: connects securely to REST APIs & SQL databases
Use customer or product data points outside Zendesk to route and prioritize incoming tickets
Give your agents access to relevant customer or product information
Augment your Explore reports with customer-centric dimensions
Runs in the background and does all the repetitive heavy lifting on your team's behalf.
Airtable
Google Sheets
Gainsight
ChurnZero
Salesforce
MySQL
PostgreSQL
Microsoft SQL Server
MongoDB
Any internal or external CRM with a REST API
FREE 14-day trial, then €40 (or $45) per month (unlimited agents & tickets)