Customer Data API Lookup

Auto-populate ticket fields with customer data from any JSON API or SQL database

Sync your customer or product data to Zendesk

  • Auto-fill ticket fields with contextual customer or product data from any JSON API or SQL database

  • Uses powerful Zendesk triggers to keep your data synced

  • Reverse ETL for Zendesk: connects securely to REST APIs & SQL databases

Benefits to you and your team

  • Use customer or product data points outside Zendesk to route and prioritize incoming tickets

  • Give your agents access to relevant customer or product information

  • Augment your Explore reports with customer-centric dimensions

  • Runs in the background and does all the repetitive heavy lifting on your team's behalf.

Possible data sources

  • Airtable

  • Google Sheets

  • Gainsight

  • ChurnZero

  • Salesforce

  • MySQL

  • PostgreSQL

  • Microsoft SQL Server

  • MongoDB

  • Any internal or external CRM with a REST API

FREE 14-day trial, then €40 (or $45) per month (unlimited agents & tickets)

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App details

Works with
support
Ticketing System
Author
Swifteq
Price (USD)
Free

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