Automated suspended ticket processing


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Automated suspended ticket processing

Overview of possibilities with Shredder

With the overview of the suspended tickets

You'll be able to:

  • Delete suspended tickets
  • Recover suspended tickets
  • Manually add suspended tickets to recover or delete queue
  • See if and which tickets are going to be bulk processed
  • View the body of the text in a better way (this will make your life so much easier)
  • Add tag and/or an internal comment to show ticket was recovered

With the automatic processing rules you'll be able to:

  • Create rules for bulk processing of recurring suspended tickets
  • Auto recover, delete or skip (for manual decision making)
  • Process on sender, recipient, subject, content, cause or message ID

Free to use, these are the limits

You may use this app for free. There are a few limits this app has, a maximum of 10 processing rules. This means you can process unlimited tickets, but only create 10 different processing rules. Not possible to change tags or internal comment on recovery. This app doesn't process in the background.

Upgrade to pro for extra features

  • Processing in the background
  • Automatically recover suspended tickets from a support address
  • Automatically recover suspended tickets and set a requester
  • Change tag or internal comment on recovery

Ideal for organizations that need more to spend less time on suspended tickets

Automated suspended ticket processing

Sparkly, Amsterdam, the Netherlands.

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App details

Works with
Ticketing System
Price (USD)

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