Solafid Solutions

Surabaya, Indonesia | 68 projects | 2 certifications
At Solafid Solutions, we love helping businesses to get the most values from Zendesk. Our in-house certified Zendesk experts have years of experience implementing and optimizing Zendesk for many small and medium businesses. Our areas of expertise are Zendesk Support and Zendesk Guide.

Welcome to Solafid, the ultimate Zendesk consultant as well as business analysis company you can work with. Throughout the years we have accumulated a lot of knowledge from actively using Zendesk. Now we are turning that knowledge into one comprehensive service that helps companies better understand and assess their customer support needs.

Zendesk Support Implementation. Get anything from off-the-rack templates to customization of any complication for your Zendesk Suite. Starting with the foundation of setting up Zendesk Support and Zendesk Guide. Our Zendesk consultants will work closely with you to get you the most from Zendesk.

Zendesk Guide Customization. Every organization is unique. When it comes to Zendesk Guide theme, we will work with you to get the design that represents your brand. All our Zendesk Guide themes are optimized for mobile devices and support multi-language.

How we work. Before the purchase, you will know the exact cost with properly documented scope of work. We provide recommendations of best practices to improve not only your Zendesk, but also how your customers experience through out their customer journey. This means we will review your application ecosystem and integrate to other systems where appropriate.

Our work. We've worked with more than 50 customers in recent years. You can see list of happy clients on our website. If you’d like to see anything specific (like particular customization or industry), contact us and we’ll give you more examples.

Services offered
Design/Guide Theming
Eastern Asia
Partner type
Implementation Partner

Apps we've built

Themes we've built

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