Botmind is a SaaS platform that enables companies to deliver a better customer experience combining human and artificial intelligence through Zendesk live chat.
Botmind is a unique virtual agent solution leveraging artificial intelligence and allowing e-merchants to automate up to 45% of their customer support. Botmind's virtual agent is added as a new agent in Zendesk (Chat). Receiving all incoming requests, it is able to provide answers to all the frequently asked and time-consuming questions. When receiving a question that can’t or shouldn’t be automated the virtual agent will leave it to the connected support agents able to provide an answer.
There are no changes in terms of process for your team and the integration is extremely simple. All the conversations history remains on Zendesk and precise stats will be available regarding the bot automation and suggestions for future automation. Botmind’s app for Zendesk is only available for companies using the “Zendesk Enterprise Plan" for the live chat or on the “Suite bundle”.
A few numbers : - Satisfaction increased by 26% on average 🏆 - Costs reduced by 50% minimum ✅ - Better customer support team empowerment 💙
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