Compass Experience Labs

Columbus, United States | 5 projects
Experienced retail eCommerce customer support partner, skilled in all facets of phone, email, chat, SMS and social customer care focused on driving incremental revenues and delivering effortless and consistent customer experiences.

Compass builds a tailored solution around your needs and customers. We hire Customer Advocates and empower them to provide amazing, around-the-clock care on email, phone, chat, social media and more. In doing so, we keep your customer’s needs at the forefront of every interaction.

We believe in the transformative power of customer service. In fact, the founders of Compass have scaled customer service teams in some of the world's most innovative organizations.

The founders of Compass have scaled customer service teams in some of the world's most innovative retail and direct to consumer organizations. We know that to keep pace with the changing retail landscape, brands must combine their mission with personalized service. That's why we built Compass.

By putting the right processes, people and tools into place, Compass creates a customized framework that boosts efficiency, drives sales and fosters meaningful relationships with your customers – all managed in the most effective and efficient way possible.

Services offered
Implementation
Staffing/Outsourcing
BPO
CX Consultant
Regions
North America
Eastern Asia
Partner type
Implementation Partner
Solution Provider
Business Service Provider

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