I’ve been working as a Zendesk consultant for the past 6.5 years and I love what I do.
I help enterprise companies deliver amazing Customer Success and I’m very grateful to have had the opportunity to do so.
If you are an existing user - I recommend starting out with an Account Healthcheck. With it, and along with your scope of work, I will be able to determine the level of effort I need to put into your project. I can even point out some easy fixes that can improve your processes. On me. It takes some 4-5 hours of my time and I can do that for free if only someone actually reads this text.
If you're only starting out with Zendesk, we can focus on your business flows and then we translate them into Zendesk features. Afterwards we can determine how long your implementation takes.
I’ve built 40+ apps for private and public accounts. I don’t work alone, I have a team of talented developers I work with. Depending on the app requirements and/or the technical specs of your data, I find the badass solution for you. See a demo.
I also do Zendesk Sunshine - the new data sorting feature.
I love customizing Guide experiences. This is hands on combining all of my experience - UX meets CX. If you need a sleek navigation and tips on how to deflect tickets, I have a lot of suggestions you could use. Book a call with me and I’ll share some tips and tricks for free. My portfolio here.
Reporting - Visualizing your data is one of the most important points in seeing if your KPIs work, your agents’ performance, and where you need to improve. I cannot stress enough how important Zendesk Explore is for your Customer Satisfaction.
Check out my website for use cases and more CS googies.
Middle East & Central Asia
Latin & South America
Business Service Provider
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