OPEN CX is part of Germany's most open and fair digital group OPEN. With over 250 specialists at 6 locations, we offer digital customer service solutions for ambitious companies of all industries and sizes. With 25 years of market experience and across all disciplines. Our expertise, which ranges from sales, service and marketing automation to consulting, strategy, data & performance and eCommerce, opens up limitless possibilities for us and our customers.
Formerly known as Insignio, OPEN is a German licensed Zendesk partner with offices in Kassel, Berlin, Hamburg, Cologne and Frankfurt. We help your business transform digitally by providing visibility and clarity into your service and sales activities with Zendesk's capabilities. Our broad, interdisciplinary setup sets us apart from competitors and is almost unique in the DACH region.
We offer a wide range of services, from consulting and implementation to the creation of individual special solutions. Lean processes and innovative solutions are our recipe for success for our many successful projects and satisfied customers.
We are CRM pioneers and digital marketing enthusiasts. For over 15 years, we have been providing solutions for emerging companies and strong brands. We've implemented some of Germany's first award-winning SaaS CRM projects and delivered countless automated sales and marketing processes to delighted customers of all sizes.
Do you have special requirements? We are the right contact - you can rely on us! Our many years of experience, our unique process knowledge, our technological expertise and our knowledge of the many innovative possibilities Zendesk offers you make us the ideal partner to support your company in its digital transformation.
Helping you get the most out of your customer service
Nowadays, if you to stand out from the crowd, you need to deliver great customer service. It's our stated goal to help you optimize your customer service - from streamlining your processes and tools to optimizing and maintaining your Zendesk environment! This will not only be noticeable in the fact that your customers keep coming back to you - it will also make work a breeze for your service team!
What we have in store for you: Our wide range of services is centered around Zendesk and is based on our knowledge that we acquired in our many years of experience in the CRM sector. We also offer integrations for Zendesk Marketplace. Have a look at our services here:
- Zendesk Implementation
- Consulting & Best Practice
- Custom API-based Integrations
- CRM, ERP, Shop & Backend Systems Integration
- Custom Guide Themes
- Custom Explore Reports
Zendesk Licenses We are resellers of Zendesk products and can best advise you on the best product for your needs. You have questions about Zendesk? You have come to the right place! We will take a close look at your needs and requirements and put together the most suitable package for you. And of course you can also purchase the licenses directly from us!
Zendesk Implementation Whether you are a beginner, an advanced user, or a professional - our consulting services ensure that you don't stumble when you start using Zendesk, but can hit the ground running. Our implementation offer includes all necessary services:
- Zendesk system implementation
- Data migration from any system
- Setting up necessities
- Beginner seminars for your service team, so that every click fits right from the start
Zendesk Optimization If you're already using Zendesk, but need to make some improvements here and there, we'd be happy to take a look at your system with you to show you ways to optimize it. We know every little screw that can help you get your Zendesk system up to speed and your customer service to the top.
We offer the following services:
- Analyzing your existing Zendesk system
- Design and implementation of customized solutions
- Help center design and implementation
- Custom integrations with third-party applications
- Zendesk training for advanced and professional users
- Custom Zendesk Apps
- Service level agreement
- First and second level support
Zendesk Apps We have vast experience in building Custom Apps and can align Zendesk with any third party system.
Some examples of our custom app portfolio:
- Zendesk Roccio Connector
- Zendesk DHL Connector
- Zendesk UPS Connector
- Connections to Shipcloud
- Connections to various CRM systems
- Connections to various store systems
- Innovative solutions for data archiving
Project Rescue It happens again and again: A not inconsiderable number of CRM projects get into trouble or (apparently) fail completely. As a CRM specialist with many years of experience since 2007, we often take care of CRM projects that have started to falter - and yes, Zendesk projects are among them. Over the last years we have been asked again and again by direct requests or directly by CRM vendors to analyze CRM projects and/or get them back on track.
If your Zendesk project is in danger, too? Don't give up - just send us a message and we'll be happy to take care of it!
If you need help with your Zendesk implementation or would like advice on optimizing your customer experience, reach out to us - we're always here to help and look forward to assisting you with your project.
