Ontec

Moscow, Russia | 20 projects
As we do the Zendesk implementation project, we focus towards our ultimate goal, a seamless customer experience. We make your support teams successful and enable them to make a vital contribution to overall enterprise success.

Professional Services Our team manages Zendesk implementation projects to help you build or transform your support organization.
The tasks that we solve during projects: * Discovery and planning * Zendesk configuration * Help center design and templates development * Data migration * Agent and admin training * Custom apps development and system integrations * Support post go-live

Data migration projects

We have successfully migrated 90M+ from various systems into Zendesk. We know a lot about Zendesk API and challenges that you may have during the migration processes.

Trainings For our customers in Russia and CIS, we conduct training for agents and admins in Russian.

Custom templates for Zendesk Guide We can develop help center design and implement it in your Zendesk Guide

Reporting We develop dashboards using Zendesk Insights. Explore or our real-time Grafana-based solution.
NEW! We can migrate your current Zendesk Insights reports to Zendesk Explore

Our Zendek Apps We have 9 apps in the Zendesk marketplace. It includes integrations with social media sites, popular messengers, and productivity apps. You can find more info about our apps here: ontecapps.com

Zendesk Purchasing in Russia We will provide our Russian customers with contract and all paperwork, required by the local tax authority.

Accreditations

Badge: Select Implementation Partner
Badge: Master Solution Partner
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Services offered
Implementation
Data Migration
Development Services
Training
Design/Guide Theming
Regions
Eastern Europe
Middle East & Central Asia
Partner type
App Developer
Implementation Partner
Referral Partner

Apps we've built

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Linker
Free 14-day trial, then $39.00 per month
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OAPPS Classifier
Free
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Instagramer Comments
(2)
Free 14-day trial, then $29.00 per month
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Instagramer
(13)
Free 14-day trial, then $71.00 per month
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Reply to Email Selector
$9.00 per month
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Advanced Export
Multiple plans available
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Resurrect app
Free 7-day trial, then $0.75 per agent, per month
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Notifier
Free 14-day trial, then $0.75 per agent, per month
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OKer
Free
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Telegramer
Free 14-day trial, then $14.99 per month
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Forwarder
(7)
Free 14-day trial, then $5.99 per agent, per month
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Viberer
Free 14-day trial, then $7.99 per month
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Facebook Reviews
Free 14-day trial, then $49.00 per month
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Vkontakter
Free 30-day trial, then $5.00 per agent, per month

Reviews


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