Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful customer service agent optimization software suite for quality assurance, performance management, coaching, elearning, recognition and agent motivation. Our automated and centralized solutions integrate with popular platforms including Zendesk, Salesforce, Talkdesk, Freshdesk, RingCentral, LiveChat, Kustomer, HelpScout, Helpshift, Genesys and Intercom. Playvox empowers agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and improve revenue generation within hours for progressive, customer-centric organizations of all sizes.
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