New York, United States provides an intelligence layer to your customer service resolving more than 40% of the support volume on both tickets and chat inquiries.

Our mission is remove frustration and save people's time when interacting with a business. We do that by providing an intelligence layer to your customer service.

Reply helps brands scale their customer service by providing an AI-powered solution that autonomously solves 40%+ of customer inquiries on both live chat and ticketing channels, and seamlessly hands over to an agent in Zendesk when needed. We are one of the only platforms who can scale ticketing with FAQ, and at the same chat inquiries over chat.

We work with customers including Unilever, HiSmile, Glovo, The Cosmopolitan Of Las Vegas.

Send us an email to to receive some case studies or schedule a call to know how we can improve your customer service while increasing customer satisfaction using AI.

Services offered


North America

Western Europe

Eastern Europe

Latin & South America

Partner Type

App Developer

Apps we've built for chat
Free for e-commerce


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