The Workforce Pro

Los Angeles, United States | 10 projects | 1 certification
We're the folks behind customer experiences people brag about.

We want to help you do customer service with Zendesk. Having implemented Zendesk time and time again, there’s one thing we’ve seen consistently: Zendesk is not set up properly and the savings you could be getting are literally flying out of the window.

It makes sense to us that you would want to take on the buildout on your own. After all, you probably want to be able to retain the know-how to keep it going. If so, you may want to check out our DIY Zendesk course. It’s self-paced, comes with a complete guide and at any time you can have us jump in and take over. Learn more here.

We also welcome hourly guidance, should you just need to see how something should work. You may schedule time with us here.

If you’re more hands off, we’re glad to do the complete build for you. We work with Support, Guide, Explore, Chat and Talk for B2B and ecommerce businesses. Most of our ecommerce clients are running Shopify, so you can expect a few additional nuggets on how to best operate a CX team.

We hope to earn your business, so here’s a little about us: Our team has over 20 years of experience in online customer service, working with dozens of startups and established businesses. We have been featured on Forbes, NewsWatch, TechFunnel and we have a perfect 5 star rating online. Our founder (Ty Givens) is one of the most sought after strategists for Contact Centers and each build out is based on her experience running large scale contact centers. This means our workflows grow with you.

You can visit our website at

When we build for you, you’re usually looking at 4 weeks from concept to completion and we remain available via Slack for 2 weeks after just to be sure you’re off to a great start.

Services offered
North America
Partner type
Implementation Partner
Solution Provider
Referral Partner
Business Service Provider


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