*The Workforce Pro *was created to help startups and fast growing businesses scale Customer Support, FAST. We establish systems, processes, workflows and tools that will scale with your business. With us as your CX Business Partner, you can reduce your headcount and service more customers.
Ty Givens is the founder and CEO of The WorkForce Pro, the leader in contact center success solutions. Her strategic guidance played an integral part in the global success of Thrive Market and ShoeDazzle. Givens is known for her ability to save client’s millions in revenue, improve call answer rates by over 40% and increase productivity by over 30%. She is a trusted advisor to many high profile clients within the e-commerce, healthcare and retail space making her one of the most sought-after strategists for contact centers.
Here's what we can do for your Zendesk implementation, upgrade or reconfiguration: • Automation setup to pre-empt and proactively handle common questions that do not require a human touch. • Creation your ticket forms to gather the most relevant information related to your Customer and ensure that request is delivered to the right employee the first time. • Setup triggers and automations • Built in prioritization so that the most sensitive challenges are addressed first. • Help Desk (customer facing knowledge base) content curation to ensure self- service options have clear instructions for Customers to help themselves. • Help Desk design for seamless transition from your website to the support center, along with vanity URL. • eLearning for employee retraining on CRM changes including flows to ensure your team is confident in use of their new Zendesk. • Macro creation or editing to ensure reponses are solutions based. • Third party apps and integrations to deliver expectations, not native to the Zendesk platform. • Metrics and KPI recommendations, and dashboard design using Good Data or Explore.