As an official solution provider of cloud-type customer service platform "Zendesk", we have deployed Zendesk with more than 1,100 domestic licenses in Japan. With the theme of "optimizing customer contacts (CCO)", "AI Customer Center" contributing to eliminating personnel shortage and improving operational efficiency through operational outsourcing of support operations utilizing Zendesk "J-widget", which is a Zendesk application, We provide private FAQ-linked multilingual chat bot "Guide BOT", private application by our own development. We are a pioneer in creating online customer service, such as construction package for EC site, functions for foreign travelers visiting Japan, offering industry specific packages.
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