Unlocking the power of AI for CX

Tuesday, June 4th

9am GMT | 10am BST | 11am CEST

Whether you're already familiar with the power of AI or just starting your journey, our webinar is a must-attend. Together with International Data Corp (IDC) and Amazon Web Services (AWS) we will dive deeper into the trends, the business challenges, and how to leverage AI in every layer of your support operation. 

Please note that the webinar is held in English, but subtitles in local languages are available.

60 min in-depth analysis from our experts on unlocking the power of AI for CX

Key highlights

Discussions around the evolution, priorities, challenges, and next steps for intelligent experiences

Countless tips & tricks on how to act now to future-proof your CX operations

Meet our speakers

Christopher Kuthan

Matthias Goehler

Ornella Urso

Global Head of Enterprise Application Solutions, AWS

Head of Retail Insights & Customer Experience, Europe, IDC

Chief Technology Officer, EMEA, Zendesk

Ornella Urso is Head of Retail Insights and coordinates the CX research group across Europe. She leads the IDC’s Worldwide CX Strategies program and contributes to global research initiatives.

Christopher Kuthan is the Global Head of Enterprise App Solutions at AWS. He collaborates with AWS’ customers to deliver innovative solutions for their high priority use cases in CX.

Matthias Goehler is the EMEA CTO at Zendesk and leads the vision for innovation in CX based on the needs of EMEA customers. Matthias has 20+ years of experience in technology and SaaS industries. 

Find out how to boost team productivity while enabling personalisation at scale with our AI for CX best practices guide.