We took data from over 97,000 Zendesk customers across 21 countries to help you become a force for change in your organisation. This report provides confidence, clarity, and the right insights to turn your customer service into an engine for growth.
During this virtual event you will hear from speakers from the Middle East, Africa and Europe their views, experiences, stories and practical takeaways. They will be exploring many important topics related to customer-led digital transformation, CX leadership and investment, and employee wellbeing over our two main panel discussions.
Followed by, the top customer service traps to avoid and the important trends identified in our research in our keynote, that every company serious about delivering great CX should be aware of. To help you continue on your journey, you will then hear from the local experts on how the latest trends in customer experience are shaping their business.
Get a recap of the full keynote and regional discussions here.
Choose how you continue to see views from around the world with our local panels
Learn how to navigate common customer service traps and set becoming high-performing support organisation with Zendesk’s COO for EMEA, Peter Lorant
Regional discussion | Middle East
Regional discussion | Africa
Regional discussion | Mediterranean
A conversation with
A conversation with OneDayOnly
A conversation with
Hear from Alka Walia, Senior Director for Global Care & Service Operations from Careem on how they have captured the hearts and minds of their customers through exceptional customer experience.
Join David Hobbs, Training & Systems Manager from OneDayOnly as he shares their CX journey with us and how they mastered ecommerce.
Meet iMovo’s Joseph Casha, Chief Officer for Business Development & Customer Success and customer Massimo Dimech, Operations Specialist at MAPFRE MSV Life Plc, as they share local CX insights and how to get the most from your solution.