A practical look at technologies that address the CX Trends 2024

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The importance of AI-driven customer experiences

Zendesk understands the crucial importance of intelligent CX for businesses. Discover why leaders in customer experience believe that organizations not leveraging emerging AI technologies will struggle to survive. In a world where customer expectations are constantly evolving, AI plays a key role in enhancing customer service and meeting the demands of modern consumers.

The impact of intelligent CX extends beyond customer satisfaction; it directly influences the competitiveness and resilience of a company. Companies at the forefront of adopting emerging AI technologies have the ability to adapt to changing market conditions and customer expectations, maintaining a sustainable competitive advantage.

The statistic that 68% of CX leaders believe ignoring emerging AI technologies poses a risk to the survival of an organization underscores the urgency for businesses to proactively respond to this technological shift. Zendesk is ready to support organizations in embracing these innovations, ensuring they not only survive but also thrive in an ever-changing business environment.


Pim Zwaan

Senior Solution Consultant, Zendesk




of consumers believe AI has become a modern part of customer service

More insights in our 2024 CX Trends report

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