Urgency in financial services is mounting on all sides. 61 percent of customers are saying the pandemic raised their customer service expectations. While 57 percent of financial service firms see a strong link between delivering great customer service and improving cross-sell revenues.
Whether you’re an established financial services company or a fintech startup, your customers are demanding higher-quality experiences each and every time they reach out.
In this eBook, we feature the latest CX Trends, focusing on what steps every financial company should take to deliver better experiences and grow their bottom lines. Read on to learn:
Best practices for building a lasting relationship with your customers
How to create a leadership-backed business case for quality customer service
Actionable ways CX can directly boost quality and business results