Preparing your team for holiday season

Creating great customer experiences in eCommerce is tough. Keeping customers happy means making every interaction matter. With Zendesk, you can make sure your customers get the support they need—wherever they’re interacting with your brand. Because happy shoppers are repeat customers—and that’s what makes a good brand great.

on-Demand Webinar

A match made in heaven

Hear first-hand how eCommerce champions Pair Eyewear and LuxDeco balance hyper-growth using Zendesk and Shopify in harmony. 

We'll show you how to execute a best-in-class, customer-first approach with the Zendesk + Shopify integration setting you up for peak season and well into the future.

See it to believe it

Watch how easily Shopify integrates with Zendesk.

A one-stop eCommerce shop

The best customer experiences happen when agents have full context into every issue. That's why we have partnered with Shopify to offer an out-of-the-box integration that ensures your team delivers the support your customers want. Think of us as your one-stop e-commerce solution.

“The Shopify integration was one of the reasons why we chose Zendesk. It's incredibly useful to see a customer's full details, social messages and purchase history in one place. 

“Now we can stay within the Zendesk world and see all the information that we need. The Zendesk integration with Shopify increased our efficiency by 23 percent.”

Aja Varney

Director of Global Customer Engagement at 

Spartan Race

Brian Durney

Chief Technology Officer at 


Additional resources

Retail Handbook


Help Centre

Six ways for  retailers to improve customerexperience

Deliver better ecommerce customer experiences 

Resources around the Shopify integration

With the sudden shift to digital and accompanying surge in customers reaching out for help, businesses need to be faster and more agile than ever. Learn how the Shopify integration can help your business.

Learn more about:

• setting up the Shopify integration

• setting up Shopify profiles and events

• Using the Shopify integration

• Upgrading the legacy Shopify integration

This report explores best practices for 

• setting your team up for success quickly,

• customising your tech stack with

pre-built integrations and

• scaling with confidence at no extra cost.