Creating great customer experiences in eCommerce is tough. Keeping customers happy means making every interaction matter. With Zendesk, you can make sure your customers get the support they need—wherever they’re interacting with your brand. Because happy shoppers are repeat customers—and that’s what makes a good brand great.
The best customer experiences happen when agents have full context into every issue. That's why we have partnered with Shopify to offer an out-of-the-box integration that ensures your team delivers the support your customers want. Think of us as your one-stop e-commerce solution.
“The Shopify integration was one of the reasons why we chose Zendesk. It's incredibly useful to see a customer's full details, social messages and purchase history in one place.
“We explored other CX solutions, but none of them had the in-depth reporting and insights, automated features, and community support that Zendesk offers.”
Six ways for retailers to improve customerexperience
Deliver better ecommerce customer experiences
Resources around the Shopify integration
With the sudden shift to digital and accompanying surge in customers reaching out for help, businesses need to be faster and more agile than ever. Learn how the Shopify integration can help your business.