Zendesk Announces First Full Featured Help Desk App for iPad
February 14, 2011
SAN FRANCISCO, CA – February 14, 2011 – Zendesk, a web-based help desk software provider, today announced Zendesk for iPad, bringing all the functionality of the Zendesk agent workflow to the popular iPad Multi-Touch screen. With Zendesk for iPad, customer support agents can easily view, update, and manage their mobile help desk on the go.
Zendesk for iPad is the latest addition to Zendesk’s mobile help desk products, which also include customer support applications for the popular iPhone, BlackBerry and Android platforms. We have now exceeded more than 80,000 total downloads, making Zendesk the most wide-spread help desk app available for mobile devices. Agents can access Zendesk through these supported mobile platforms as well as through the web application.
Zendesk for iPad speaks to the rapid adoption rate of iPads in the corporate environment. According to Apple, 80 percent of Fortune 100 companies today are testing or deploying iPad. In addition, Deloitte forecasts that more than 25 percent of all tablet computers will be bought by enterprises in 2011 and that figure will rise in 2012 and beyond.
The iPad is the perfect platform for customer service. It’s portable, easy to use and fun, said Zack Urlocker, chief operating officer at Zendesk. We built the most beautifully simple help desk application ever, so its a perfect fit for iPad. Now support agents can work anywhere instead of being chained to a desk. They are going to love Zendesk for iPad, and that means better service for their customers.
Zendesk for iPad also includes new exclusive features. Within the mobile help desk app, you can view a real-time list of the tickets assigned to you in order to more easily stay on top of all relevant customer requests. Support agents can also easily bookmark a ticket to respond to it later, or use it for future reference.
Griffin Technology, the preferred designer and manufacturer of accessories for the iPod, iPhone and iPad is also a fan of Zendesk for iPad. “Zendesk for iPad has really allowed our team to go mobile and easily assign and respond to tickets on the fly,” says David Cintron, help desk technician from Griffin Technology. “I love the convenience of quickly accessing and responding to support requests no matter the location. With Zendesk for iPad, I have all the support information I need right at my fingertips.”
Zendesk for iPad is now available, free of charge, through the Apple App Store. Sign up for a free trial directly from Zendesk for iPad.
Zendesk is a leading provider of web-based help desk software that is reinventing how companies engage with their customers. The company serves more than 5,000 businesses large and small, including Groupon, MSNBC, Twitter, OpenTable, Adobe, and Rackspace Cloud. Zendesk products are easy to customize, integrate, and use so companies can quickly start offering better customer support. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.