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CX Innovation

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No and low code technology is revolutionizing software development

Last week, Zendesk’s CTO, Adrian McDermott, presented at The Economist’s Innovation@Work conference on how no and…

New Zendesk app powers CX agents on the go

With 62% of customers willing to switch to a competitor if they do not get the…

Turning AI into purposeful platforms for customers

Over the last 70 years, AI has progressed dramatically, especially in customer service. We have all…

The New Dynamic Duo: How CX and Product Can Double Growth

Hundreds of entrepreneurs and startup founders from around the world gathered in Vancouver last week for…

Zendesk for Employee Experience: applying CX strategies for better internal support

As we enter the “era of the conversation” and the workplace becomes increasingly digital first, it’s…

New State of Sales research reveals key factors that boost connection between teams

Zendesk’s 2022 State of Sales report, “Wrangling the Disconnected Sales Org”, has revealed how sales leaders…

Welcome to the age of conversation

For the first time in over two years, Zendesk welcomed employees, customers and partners back to…

Announcing the 2022 Zendesk Startup CX Awards Winners

Today, Zendesk hosted its second annual Startup CX Awards, highlighting the best and brightest startups building…

Alliants and Zendesk: Empowering companies and customers to create connections

Alliants, the customer experience technology specialists, wants to enable the world’s most revered brands to be…

Building the best customer experiences with Facebook and Zendesk

At Zendesk, we’re big believers in the power of messaging to keep people together. While the…