In one click, anyone can transform an Outlook email into a new Zendesk ticket that goes right to the customer support team.
The business user stays in Outlook and the customer support agent in Zendesk. Everyone gets more done and customers get what they want.
Microsoft Office 365 Groups
By escalating a ticket to a specific group, support agents can connect directly to company experts and solve complex customer problems.
Employees are empowered to share their expertise and deliver great experiences to customers.