For IT teams supporting internal users, fellow employees are customers, too. It’s true they’re not paying for the service you’re giving them, but their experience with your IT support team has a direct impact on your reputation–just like “real” customers do. Our IT service management success kit is a collection of resources and tools to help you provide great IT service without sacrificing productivity.
“Problems happen, and technology has a propensity to fail. When that happens, communicating the efforts to get it back up and running is what really counts.”
Simplified IT service management
Browse a selection of articles from our blog series focused on the Zendesk approach to achieving simplified and powerful IT service management (ITSM).
5 trends impacting the IT help desk
Coping with today’s rapidly changing IT environment requires a great deal of agility. The ability to predict the future doesn’t hurt, either.
See the 5 trends to get ahead of
IT service desk scorecard
Our handy scorecard outlines some of the must-haves for your IT service desk.
Resources for Zendesk customers
Try our best-practice-based IT help desk recipes, straight from our forums.
Here are more guides and resources from our forums to help you configure your Zendesk for IT.
How to centralize your IT support
A help desk that’s simple, powerful, and transparent (and no need for ITIL certification). Read the story
“I can quickly sort all open and pending tickets so that nothing ever slips through the cracks. We can easily see all open conversations and monitor how well we’re delivering on our SLAs.”
Read the story
“We’re seeing enormous productivity benefits. We can solve tickets easier and faster because we have greater visibility on our users and infrastructure.”
Read the story
How to get rave reviews for IT support
Keeping employees happy and productive with responsive support through a variety of channels. Read the story