Using Zendesk bots to create better conversational experiences
70% of customers expect conversational experiences when they reach out to brands – and bots are often the first touch point in customer conversations
There are a ton of misconceptions about bots, but if one thing is true, it’s that they’re at the top of everyone’s minds. It seems like bots are dominating the headlines like football, celebrities and politicians.
Beyond the hype, bots actually have a myriad of uses in customer service situations.
- Firstly, they’re usually the first line of defence when a customer reaches out. They can deliver instant answers 24/7.
- Secondly, they can streamline and triage queries for agents by collecting key info.
- Thirdly, bots are like an extension of your brand, conveying voice, tone and personality to create consistent, memorable, and personalized experiences.
Too bad bots are hard to build and deploy – with all the developer costs and the time it takes to train the bot on the latest language model – right?
Not so fast. With Zendesk, it’s actually easy to build bots and create dynamic conversational flows.
To better visualize what bots can do for your business, we put together a few examples of what bots can do straight out of the box without needing to know any code.