Subscription-based image and video hosting platform Photobucket has more than 70 million members worldwide. With users interacting with its site around the clock, the Photobucket team looked to its long-time partner Zendesk for a messaging solution with a bot to help deliver cost-efficient 24/7 service to its global customer base.

“The bot is perfect for our users that need help when our agents are offline. They can interact with the bot to get answers quickly. Instead of sending us an email and waiting until the next day to hear from us, they can get answers to their questions right away.”

Trishia Mercado

Senior Manager, Member Engagement Team at Photobucket