Which questions should you ask a potential vendor?

Choosing a vendor for your customer support solution can be tricky and time-consuming. To help select the right solution for your business needs, consider the pain points of your current system or what you’d prioritize in a new system. Then, follow the prompts to reveal a relevant list of questions to ask potential vendors.

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Shaking up your channel mix can help you accommodate increasing customer volume, and a great support product will allow you to easily make channel changes to improve your team’s efficiency.

Here are some questions to ask:

Download the full list of 50+ questions to help select your support software.

First name

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Last name

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Work email

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Country

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Almost done. Just tell us about the company you keep.

Company name

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Number of employees

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Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)

Yes No

Please select an option

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