Many people ask, 'Why is customer service so predictably poor'? as though it's a rhetorical question — but it doesn't have to be that way! Watch this 30-minute webinar, where 20 year Marriott International veteran and consultant, Steve Curtin, will answer this question, and more importantly, share 7 simple ways your team raise the customer experience from ordinary to extraordinary. We'll also discuss ways to make it stick: how you can embed exceptional customer service in your operations so that it occurs reliably, over time, by design - rather than inconsistently, here and there, by chance. This webinar is a must-see for anyone who's ready to improve their quality of service but aren't sure where to start, as you'll walk away with tools you can put into action today.
Thanks. Enjoy the read.