Library Watch, read, and learn from the best.

Agent Life Cycle Guide

Agent life cycle
Your support agents interact with customers more than just about anyone else in your company. They understand what the customers need, what makes them happy, and what’s making them ditch you for a competitor.

Are you doing everything in your power to hire and nurture the best talent for the job? Too many companies aren’t, even the ones that are really trying. We understand that this is easier said than done, which is why we’ve worked with top experts to write the Agent Life Cycle Guide. It will help you:

  • Hire, onboard, and train new agents
  • Develop career paths
  • Create a quality assurance program
  • Provide agent evaluations
  • And more

Download this guide today and improve the way your business interacts with its agents

Take our Maturity Assessment Survey to see what areas of agent life cycle you need to improve right now

Thank you for downloading, here is your copy of the Zendesk Agent Life Cycle Guide

Fetching what you need. Please wait...

Submit