Watch this 45-minute webinar, where customer service trainer, Randi Busse, shares tips to enhance the customer experience. Although a customer is assigned a ticket number, they are not a ticket number. They are a person with a problem that needs to be solved, and if you can solve their problem without interrogating them, they will have a better experience with your company. You'll walk away with actionable ways to have better conversations with your customers.
Thanks. Enjoy the read.