The Zendesk Customer Service Benchmark

Unlike a survey or expert opinion, the Zendesk Benchmark is based on actual customer service and support interactions from more than 16,000 companies (across 125 countries) that opted to participate. It measures key metrics around customer support efficiency, customer self-service behavior, and levels of customer engagement.

This quarter, we took a closer look at analytics. Specifically, how companies who measure their customer satisfaction performance compare to those who don’t. The results: companies who take advantage of analytics reporting provide service that is quicker, more efficient, and results in higher customer satisfaction.

Download the Q1 2014 Zendesk Benchmark report

Benchmark archives
Q4 2013 Zendesk Benchmark report
Q3 2013 Zendesk Benchmark report
Q2 2013 Zendesk Benchmark report
Original Benchmark report, March 2012

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