Evaluating a new customer support tool can be a daunting task, and finding the right customer service tool for your organization means finding one that fits the needs of your team and your customers. We've created a handy scorecard that outlines some of the must-haves your customer support tool should provide, including:
- Great customer experience
- Easy-to-use agent interface
- Useful support features built-in
- Ability to seamlessly collaborate
- Flexibility in admin customizations and management
- Robust reporting and analytics
- Integrations with your existing business apps
- Stellar product performance
- Strategic partnership and support
Please complete the form below to download the Excel file to help guide your evaluation process as you test and compare different customer service tools.
Get a preview of the Scorecard here.