Customer Support Tool Scorecard

Evaluating a new customer support tool can be a daunting task, and finding the right customer service tool for your organization means finding one that fits the needs of your team and your customers. We've created a handy scorecard that outlines some of the must-haves your customer support tool should provide, including:

  • Great customer experience
  • Easy-to-use agent interface
  • Useful support features built-in
  • Ability to seamlessly collaborate
  • Flexibility in admin customizations and management
  • Robust reporting and analytics
  • Integrations with your existing business apps
  • Stellar product performance
  • Strategic partnership and support

Please complete the form below to download the Excel file to help guide your evaluation process as you test and compare different customer service tools.

Get a preview of the Scorecard here.

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