Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

On-Demand with Evan Aldrich and Ryan Nichols

With the growth of mobile apps and the on-demand economy, consumers now expect to have the ability to text companies for support. In fact, 52% of consumers would prefer to text for support instead of their current form of communication.
Favor Delivery provides on-demand delivery services in 20 cities across the US and Canada, where it is the best rated delivery service. And text messaging -- a quick, convenient way for their busy mobile customers to get help -- is Favor's most popular support channel.
Join Evan Aldrich, Head of Customer Support at Favor, and Ryan Nichols, General Manager of Zendesk Talk, to learn:
● Why text support is an essential support channel
● How Favor provides text support at scale
● What to expect when your team introduces text support

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