Providing a great customer experience is critical to building relationships that last. Retailers know better than anyone that the ease and friendliness of the customer interaction is at the heart of every transaction. This is easy to see in-store, but harder to deliver digitally. That's where live chat comes in. For retailers hesitant to make the investment, consider that live chat offers the highest level of customer satisfaction.
Join us for a moderated panel webinar with customer experience leaders from UGG®/Deckers and Burton Snowboards. At the end of the webinar, you’ll learn:
● Why chat is a useful and important channel
● How retailers benefit from chat
● The common pitfalls of deploying chat
● How to measure the success of chat
Hilary Milnes is the lead retail reporter at Digiday and will be moderating the webinar with panelists from UGG®/Deckers and Burton Snowboards.
Ty Volante is responsible of Customer Service at Burton Snowboards.
John Goodwin manages Customer Experience at Deckers.