The good, the bad and the mind-blowing: 5 sales predictions for 2018

We’ve been polishing up our crystal ball, and it looks like 2018 is going to be a big year for sales. Fueled by insights shared at Zendesk Sell’s Forecast sales conference by sales leaders like Drift CEO David Cancel and Founder of Modern Sales Salon Pete Kazanjy, here are 5 predictions poised to transform sales in the new year.

Featured Trends

  • ⅕ of enterprise companies will choose an integrated customer experience stack over CRM
  • 60% of CRM data will be generated by machine
  • Frontline employees will act as decision makers in 15% of software purchases
  • And more...

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